Privacy Policy

We may collect the following personal information:

• Contact details: Name, email address, phone number, and physical address.
• Order information: Products ordered, specifications, customisations, and order history.
• Payment information: We do not store your credit card or banking details. All payments are processed through secure third-party payment providers.
• Delivery information: Delivery addresses and access instructions.
• Communication records: Emails, messages, and notes from our interactions.
• Website usage: IP address, browser type, pages visited, and referring website (collected via cookies and analytics tools).

We use your personal information for the following purposes:

• To process and fulfil your orders, including production, delivery, and after-sales service.
• To communicate with you about your order, quotation, or enquiry.
• To provide customer support and respond to your questions.
• To improve our products, services, and website experience.
• To comply with legal and regulatory obligations.
• To send you marketing communications, only where you have given your consent or where the law permits us to do so.

Under POPIA, we process your personal information based on the following lawful grounds:

• Performance of a contract: Processing necessary to fulfil your order.
• Consent: Where you have expressly agreed (for example, to receive marketing communications).
• Legitimate interest: For business operations, fraud prevention, and improving our services.
• Legal obligation: Where we are required to process data by law (for example, tax record-keeping).

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Measures include secure server environments, encrypted data transmission, access controls, and regular security reviews. Our staff are trained on data protection and confidentiality.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted third parties necessary to fulfil your order:

• Payment processors — to process your payment securely.
• Delivery and logistics partners — to arrange transport and delivery of your furniture.
• Service providers — such as our website hosting, email, and analytics providers, who process data on our behalf under strict confidentiality agreements.

All third parties are contractually bound to use your information only for the purposes we specify and to protect it in accordance with applicable data protection laws.

As a data subject under POPIA, you have the following rights:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request that we correct any inaccurate or incomplete information.
• Right to deletion: Request deletion of your personal information, where legally permissible.
• Right to object: Object to the processing of your data for direct marketing purposes.
• Right to complain: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: sales@tzary.co.za
Telephone: 021 447 6219
Business Name: TZARY Fine Living
Location: Cape Town, South Africa

You may also contact the Information Regulator of South Africa at inforegulator.org.za.