Terms & Conditions

All furniture offered by TZARY Fine Living is bespoke and made-to-order unless explicitly stated otherwise. Each piece is handcrafted according to your specifications, including dimensions, materials, finishes, and fabrics.

Because our products are made specifically for you, all sales are final once production has commenced. Orders cannot be cancelled, modified, or refunded after production has started.

Full payment of 100% is required before any production will begin. No manufacturing, sourcing of materials, or workshop booking will commence until cleared funds have been received.

We accept payment via bank transfer and secure online payment gateways. All prices quoted are in South African Rand (ZAR) and include VAT where applicable.

Quotations are valid for 14 days from the date of issue unless otherwise specified in writing.

Estimated lead times are provided at the time of quotation and order confirmation. These timeframes are estimates only and are not guaranteed. Lead times may vary depending on material availability, complexity of the design, workshop capacity, and other factors beyond our control.

We will keep you informed of progress throughout production. Delays caused by material shortages, shipping disruptions, or other unforeseen circumstances do not entitle you to a cancellation or refund.

Delivery is arranged by TZARY Fine Living or through a contracted third-party logistics provider. Risk in the product transfers to you upon delivery.

It is your responsibility to ensure that the delivery location is accessible for the item(s) ordered, including adequate doorway widths, stairway clearances, elevator capacities, and any other access constraints. Failure to provide suitable access may result in additional delivery charges or refusal of delivery.

We strongly recommend that you measure all access points before placing your order. If you are uncertain, please contact us for guidance.

Orders may be cancelled only before production has started, subject to a cancellation fee covering any design work, material sourcing, or administrative costs already incurred.

Once production has commenced, all orders are non-cancellable, non-refundable, and non-returnable. This policy is essential because bespoke items have no resale value and are produced exclusively for you.