Shipping & Delivery Policy

TZARY Fine Living delivers bespoke furniture throughout South Africa. Deliveries to the greater Cape Town and Johannesburg metropolitan areas are handled by our in-house team or contracted specialist furniture carriers.

For deliveries outside major centres, we use third-party freight partners experienced in handling high-value goods. Delivery to remote or rural areas may incur additional charges and extended timeframes.

Each piece is made to order. Estimated lead times are provided with your quotation and order confirmation. Lead times typically range from 4 to 12 weeks, depending on the complexity of the piece, material availability, and current workshop capacity.

Lead times are estimates only and are not guaranteed. While we make every effort to meet these timeframes, delays may occur due to material shortages, shipping disruptions, or other factors beyond our reasonable control. We will keep you informed of progress and any changes to your expected delivery date.

Once your furniture is ready for dispatch, we will contact you to arrange a convenient delivery date and time window. Please ensure that you or an authorised representative will be available to receive the delivery.

If you are not available at the agreed delivery time, a re-delivery fee may apply. We reserve the right to charge for storage if delivery is delayed at your request for more than 14 days after the agreed date.

It is your responsibility to ensure that your delivery location is suitable for the furniture you have ordered. Please measure all access points, including:

• Doorway widths and heights
• Internal corridors and turns
• Stairway widths and clearances
• Elevator dimensions and weight limits
• Any narrow passages or obstructions

If our delivery team arrives and cannot complete delivery due to inadequate access, the item will be returned to our workshop and a re-delivery fee will be charged. In some cases, items may need to be carried up stairs or through windows at additional cost.

If you are uncertain about access, please contact us before placing your order. We can advise on dimensions and, in some cases, suggest design modifications to ensure successful delivery.

For larger items, we offer a white-glove delivery service. Our team will place the furniture in your designated room, remove packaging materials, and, where applicable, perform light assembly (such as attaching legs to sofas or headboards).

Assembly of complex pieces or built-in installations may require additional services, which will be quoted separately if not included in your original order.