Returns & Refunds Policy

If you wish to cancel your order, you may do so only before production has started. We will refund any payments made, less a cancellation fee to cover design work, material sourcing, and administrative costs already incurred.

The cancellation fee will be calculated based on the costs incurred up to the point of cancellation and will be communicated to you before any refund is processed.

Once production has begun, orders are firm and final. You may not cancel the order, request a refund, or return the furniture for any of the following reasons:

• Change of mind, taste, or interior design preference
• Ordering the wrong size, colour, or fabric (unless it is our error)
• The furniture not fitting in your space
• Natural variations in wood, fabric, leather, or stone
• Minor tolerances within standard manufacturing norms
• Delayed lead times, as these are estimates and not guaranteed

This policy is necessary because bespoke furniture has no resale value. The materials, labour, and craftsmanship invested in your piece cannot be recovered.

The only exception to our no-returns policy is where a confirmed manufacturing defect exists that falls within the scope of our Warranty Policy. In such cases, we will repair or replace the defective item at our discretion.

A manufacturing defect does not include natural material variations, minor cosmetic imperfections within acceptable tolerances, or damage caused after delivery.

If your furniture arrives damaged in transit, you must report this within 72 hours of delivery. Please take clear photographs of the damage and email them to us at sales@tzary.co.za.

We will assess the damage and determine the appropriate remedy, which may include repair, replacement of damaged components, or re-manufacture of the piece. This remedy is at our sole discretion and does not constitute a return or refund.